Overview

After you receive your order, you have seven days to return or refund it, If more than 7 days have elapsed since your purchase, regrettably, we are unable to provide you with a complete refund or an exchange.

In order to qualify for a return, your item should remain unused, unopened, unwashed, and maintain the identical condition as when you first received it. Additionally, it must be accompanied by its original packaging.

To finalize your return process, we kindly request a copy of your receipt or a valid proof of purchase, please email to lioorstore@outlook.com

Refunds

Upon the safe arrival and thorough inspection of your return, an email will be dispatched to apprise you of the successful receipt of your returned item. Furthermore, this email will serve as the platform through which we communicate the status of your refund, whether it has been approved or, in unfortunate circumstances, deemed ineligible.

At the heart of every shopping experience lies the assurance that if a product doesn’t meet your expectations, a solution is readily available. Refunds and returns policies serve as the safety net, providing consumers with confidence and satisfaction. In this guide, we’ll walk you through the process, covering every aspect from approvals and exchanges to shipping and inquiries.

Refund Processing:

Upon approval of your return, the gears of our refund process are set in motion. Your refund will undergo processing, and the credited amount will automatically find its way back to your credit card or the original payment method used for the purchase. Be sure to allow a specific number of days for this process to be completed.

Late or Missing Refunds:

In case the expected refund hasn’t reached your account, there are a few steps you can take. Start by revisiting your bank account to confirm its status. Sometimes, delays occur on the financial end. If the issue persists, it might be worth reaching out to your credit card company. These processes can sometimes take longer than expected before they’re officially reflected.

Your bank could be the next stop on the troubleshooting journey. Remember, processing times might introduce delays in the refund appearing in your account. If you’ve exhausted these steps and still find yourself without the refund, we’re here to assist. Connect with us at {email address}, and we’ll do our utmost to resolve the matter promptly.

Sale Items:

Refund policies come with distinctions, and this holds true for sale items as well. Regular-priced items are eligible for refunds, but the same courtesy doesn’t extend to sale items. Unfortunately, we’re unable to process refunds for sale items.

Exchanges:

Should you encounter a defective or damaged item, we’re here to address the issue. Exchanges are only available for items that meet these criteria. If your situation aligns with these conditions and you’re in need of an exchange, simply send us an email at {email address}. Our team will guide you through the process, ensuring your replacement item reaches you in satisfactory condition. Remember, exchanges are limited to items of the same kind.

Gifts:

Gifts can add a layer of complexity to the refund and return process. If the item was marked as a gift and sent directly to you, a gift credit equivalent to the return’s value will be issued upon receiving the returned item. The gift certificate will be dispatched to you in due course.

For scenarios where the gift wasn’t explicitly marked as such during purchase or the gift giver opted to receive the item first, rest assured that the gift giver will be informed of the return. A refund will be processed and credited to their account accordingly.

Shipping Returns:

When initiating a return, the process begins with shipping your product to our designated physical address. However, it’s important to note that you’re responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable, and if a refund is processed, the corresponding return shipping costs will be deducted.

Shipping times can vary based on your location. For valuable items, considering a trackable shipping service or investing in shipping insurance might provide an extra layer of security. While we can’t guarantee receipt, these precautions can minimize potential issues.

In Need of Assistance?

The world of refunds and returns can sometimes be intricate, and we understand the need for clarity. If you find yourself with questions or uncertainties related to our policies, reach out to us at {email}. Our dedicated team is here to provide the guidance and information you need for a seamless and satisfying resolution.

In conclusion, navigating refunds and returns doesn’t have to be a daunting experience. Armed with a clear understanding of the process, you’re well-equipped to approach any situation with confidence and assurance.